Common inquiries

Find immediate answers regarding our lipid-rich micro-emulsions, shipping timelines, and our simple return process. We formulate for restoration and aim to make every step effortless.

Shipping & delivery

Routine advice

We ship across North America. Orders are processed within two business days under soft-focus quality checks and typically arrive within three to five business days.

Unsure how to integrate our lipid-rich formulas? Our guides recommend a simplified three-step approach to restore your skin's natural velvet-finish barrier without complication.

Our return policy

Order modifications

We offer a transparent fourteen-day returns window. If a formula does not bring immediate skin-calming relief to your routine, reach out for a simple return.

Need to adjust your delivery address or cancel an order? Email our support team immediately, and we will update your details before shipment.